LOCATION: Annapolis Junction, MD | SHIFT: Mon-Fri - 10am-6pm
DUTIES AND RESPONSIBILITIES
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
May coach and provide guidance to less-experienced professionals.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
Modifies, moves, and installs new equipment.
Performs technical tasks and provides site support.
Performs integrity testing and interviews customers to gather information about problems.
Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve.
Will perform Data Transfer Agent requests to transfer files between networks.
REQUIREMENTS & EXPERIENCE
TS/SCI CLEARANCE WITH POLY REQUIRED
IAT Level 1
Mandatory Skills:
Hardware Installation
Installation Maintenance
Maintenance & Repair
Microsoft Software Applications
Microsoft Windows System Administration
Remote Desktop Administration
Technology Knowledge
Travel
Education:
HS/GED and 10 years of experience
Bachelors and 5 years of experience
Certification:
CompTIA A+ CE
CompTIA Network+ CE
Salary:
The likely salary range is up to $95K. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
GWGES-0074