Job: Telephony Field Support Specialist

Responsibilities Include:

1. Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
2. Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
3. Troubleshooting and solving technical issues related to end user equipment hardware and software
4. Ensuring customer satisfaction is achieved.

Required Skills, Experience, and Education: Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associate’s degree and five (5) years of experience. Experience with Comdial key systems, Nortel Meridian PBX systems,  and Lucent ISDN telephones

Required Clearance:  Candidate must have a TS/SCI polygraph clearance

Preferred: DoD 8570 IAT Level 1 Certification